Overpayments

An overpayment is when an employee receives more pay than they are entitled to. The best ways to reduce the risk of overpayment are to enter payroll instructions as you go, and to carefully check the draft SUE reports for errors as soon as they are available. These will allow time for errors to be corrected before the pay run.

Avoid overpayments

You can reduce the risk of an overpayment in the following ways:

  • Do not duplicate information that you have sent to the Novopay Service Centre. See Manage tickets for details.
  • Enter leave without pay before the employee goes on leave, and check carefully that the dates are correct.
  • Terminate employees early in the pay period in which they are due to leave.
    Note: Employees are not terminated automatically when their end date is reached. Terminate employees online or via a NOVO6 form.

Check SUE reports carefully

Always check your SUE reports as soon as they are available in Novopay Online to identify overpayments.
See Cut-off times for pay instructions.

Stop pay

If you notice an overpayment before pay day, contact the Novopay Service Centre immediately to stop the pay. See Stop pay.

If an overpayment goes through

Contact the Novopay Service Centre to recover the overpayment. See Recover an overpayment.

Related links

How to:

Reports:

For overpaid employees: