Payslips not opening - suggested fix

Some employees are finding that their payslips won't open. We have found this is caused by a recent update to the pdf reader in Gmail, which was carried out by Google. We have advised Google of the issue, but in the meantime here's an interim solution that we have tested with schools.

Download the payslip onto a computer (rather than a phone), and then open it with another pdf reader, such as Adobe. The pdf reader in Gmail seems to be the problem.

We'd appreciate it if you would pass this on to any employees who are having trouble with their payslips.