Completing NOVO forms

It is important that you fill in the Novopay forms correctly, to ensure that they can be processed without delay. If a form contains errors or missing information, the Novopay Service Centre will return it to you, which may cause delays in processing payroll instructions for employees.

Download a new copy from the Forms page each time you need to complete a form. This ensures that you use the latest version.

IMPORTANT: Before filling in the form, save it to your desktop or other location on your computer. This ensures that the information you type in the form will be saved. You must complete all fields on the form that are marked with * (mandatory). If you don't do this, the form will be returned to you.

Software requirements

Most Novopay forms are PDF files, which you can fill in online. A PDF is a type of file that allows information to be easily shared between people with different computer systems.

It is best to type your information into the form, as handwritten information may be difficult to read, and can lead to errors. Remember to save the form to your desktop or other location on your computer before you fill it in.

To open and edit the PDF forms, you need a recent version of Adobe Reader installed on your PC or Mac. See Software requirements for NOVO forms.

Use Microsoft Excel for annualisation forms

The annualisation forms (NOVO23nt, NOVO24nt, NOVO25nt) are Microsoft Excel files. The form requires version 2007 or later of Microsoft Excel, or Excel for Mac 2011.

Save the form to your desktop or other location on your computer before opening it in Excel.

Pay rates for support staff

When completing some forms for support staff, you must specify an hourly, weekly or annual rate, depending on their employment agreement. See Pay rates for support staff for the correct rate type to use.

Payroll codes

Our payroll code tables help you to determine the correct codes to use on forms. When filling in forms, see Codes to help you select the correct codes to use.

Signatures on forms

The following forms must be signed and the original posted to the Novopay Service Centre, because the original form must be sighted before it can be processed. Post the form to the postal address stated on the form.

When signing forms, ensure the Name and Designation fields are also completed clearly.

Number Name


Novopay Service Authorisation for Administrators


Cancel Novopay Service Authorisation


Salary Assessment for Teachers


Statement of Service Request for Teachers

Note: The statement of service request must be made by the employee.

It cannot be requested by the school.


New / Improved / Additional Qualifications for Teachers


Service Increment for Teachers


Childcare Credit for Teachers


The Novopay Service Centre will process the NOVO forms that are not listed above without a signature, because they are considered authorised when emailed from an authorised email address. However, a school should hold a signed copy of these forms in its files for audit purposes.

What next?

When you have filled in a form, and had it signed if required, send it to the Novopay Service Centre. See Sending forms.

You should file copies of all of your completed forms. See Payroll record keeping.