Compliments and complaints

To help us improve our service to you, please use the form below to submit your feedback to our Service Centre.

For questions about payroll services, please contact the School Account Team directly by telephone: 0508 668 6729 or via email: support@novopay.govt.nz

This form is for authorised users of Education Payroll services If you are not an authorised user, please contact the payroll administrator at your school.

As an authorised user, please note that payroll instructions cannot be submitted using the form below. If you need to report payroll errors on EdPay or SUE report, or if an incorrect payment has been made, please submit a Novo31.

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