Compliments and Complaints

To help us improve our service to you, please use the form below to submit your feedback to the Novopay Service Centre.

For questions about Novopay Online, or using the Novopay service, please contact the Novopay Service Centre directly by telephone: 0508 NOVOPAY (0508 668 6729) or via email: support@novopay.govt.nz

This form is for authorised users of Novopay. If you are a non-authorised user, please contact the payroll administrator at your school.

As an authorised user of Novopay, please note that payroll instructions cannot be submitted using the form below. If you need to report payroll errors on the Transaction and SUE reports, or if an incorrect payment has been made, please submit a Novo31.

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