Contact us

Contact points for:


Education Payroll authorised users

Education Payroll Service Centre

If you are an authorised user of the Education Payroll service, contact the School Account Team for help:

  • Phone: 0508 668 6729 (available 9.30am to 3.30pm weekdays)
  • Extended Start of Year phone hours:
  • on Thursday 9, Monday 13 and Wednesday 15 December our phones will be open from 8.30am to 5pm
  • Email: support@novopay.govt.nz

See also: Sending forms

Salary Assessment Unit

If you have a question about a salary assessment submitted, contact the Salary Assessment Unit:

Overpayment Support Team

If you have a question about an overpayment, contact the Overpayment Support Team:

  • Phone: 0508 668 6729 and choose option 2
  • Email: overpaymentsupport@edpay.nz
  • Mail: Overpayment Support Team, PO Box 3049, Wellington 6140

ACC Team

If you are an authorised user and you have a question about your employee on ACC, contact the ACC team:


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School employees, including relievers

If you have a question about your own pay or leave balance, speak to your school's principal or payroll administrator.

See also: Information for school employees

Salary Assessment Unit

If you have a question about an email you have received from the Salary Assessment Unit, you can contact them directly:

  • Phone: 0508 668 6729 and choose option 3 (available 9.30am to 3.30pm weekdays)

If you are calling from outside New Zealand, the Salary Assessment Unit can be reached on: 04 495 2100 - please note that international calling rates apply

  • Mail: Salary Assessment Unit, PO Box 3049, Wellington 6140

See also: Salary Assessment Unit forms

Overpayment Support Team

If you have a question in relation to a letter you have received from the Overpayment Support Team regarding an overpayment, you can contact them directly:

  • Phone: 0508 668 6729 and choose option 2 (available 9.30am to 3.30pm weekdays)
  • Email: overpaymentsupport@edpay.nz
  • Mail: Overpayment Support Team, PO Box 3049, Wellington 6140

Staffing and funding queries

For queries on staffing and funding in your school, contact Resourcing:

Or see Contact details for staffing enquiries (Ministry of Education website).

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Employment advice

New Zealand Schools' Trustees Association provides employment advice to boards of trustees. See the NZSTA website.


Feedback

We welcome your Feedback on any of the information given in this website.